Shipping and Delivery Policy
At ShiningSilver.in, we are dedicated to providing you with the utmost convenience and satisfaction in every aspect of your shopping experience. This Shipping and Delivery Policy outlines our commitment to ensuring smooth and timely delivery of your 925 pure silver gifts, jewelry, accessories, and idols.
Shipping Destinations: We currently ship to addresses within India. For international shipping inquiries, please contact our customer support team.
Processing Time: Orders are processed and dispatched within 1-2 business days from the date of order placement, subject to availability of the items and verification of payment.
Shipping Partners: We have partnered with trusted courier services, including FedEx, Delhivery, Blue Dart, DTDC, and Shiprocket, to ensure reliable and efficient delivery of your orders. These partnerships enable us to offer diverse shipping options tailored to your needs and preferences.
Estimated Delivery Time: The estimated delivery time for your order depends on your location and the shipping method chosen at checkout. Generally, orders are delivered within 3-7 business days from the date of dispatch. However, please note that unforeseen circumstances such as holidays, natural disasters, or logistical challenges may cause slight delays.
Shipping Charges: Shipping charges are calculated based on the weight of your order, delivery destination, and the shipping method selected during checkout. The applicable shipping charges will be displayed before you finalize your order.
Tracking Your Order: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. You can use this information to track the status of your shipment through our courier partner’s website or mobile app.
Delivery Attempts: Our courier partners will attempt delivery to the provided shipping address as per their standard operating procedures. In case you are unavailable to receive the package, they may make additional delivery attempts or leave a notification for you to arrange for pickup or re-delivery.
Delivery Address: Please ensure that the shipping address provided at the time of checkout is accurate and complete to avoid any delivery delays or complications. We are not responsible for delays or non-delivery arising from incorrect or incomplete shipping addresses provided by the customer.
Damaged or Defective Items: In the unlikely event that your order arrives damaged or defective, please contact our customer support team within 48 hours of receiving the shipment. We will work swiftly to resolve the issue and ensure your complete satisfaction.
Order Cancellation: Orders can be canceled before they are dispatched for shipping. Once an order has been dispatched, it cannot be canceled. Please refer to our Return and Exchange Policy for information on returning products after delivery.
Contact Us: If you have any questions or concerns regarding our Shipping and Delivery Policy, please feel free to reach out to our customer support team at contact@shiningsilver.in or through our website's contact form.
Policy Updates: We reserve the right to update or modify this Shipping and Delivery Policy at any time without prior notice. Any changes to the policy will be reflected on this page. We encourage you to review this policy periodically for updates.
Thank you for choosing ShiningSilver.in for your pure silver gifting and jewelry needs. We appreciate your trust and support.
